Best Banks of 2015

The Best Banks of 2015

JD Power’s annual customer satisfaction study is the longest-running and most in-depth survey of the retail banking industry, with more than 80,000 consumers evaluating various aspects of their banking experience. The study measures satisfaction in six factors: account information; channel activities (ATM, branch, call center, IVR, mobile, and website); facility; fees; problem resolution; and product offerings.

Banks are ranked based on overall customer satisfaction in each of the following regions: California, Florida, Mid-Atlantic, Midwest, New England, North Central, Northwest, South Central, Southeast, Southwest and Texas. Satisfaction is measured on a 1,000-point scale.

Click on the region bars below to see the best and worst banks in each region.

Summary Retail Bank Ratings, by Region:

California Region: Rabobank ranks highest in the California region with a score of 816 and performs particularly well in the account information, fees and channel activities factors. Following Rabobank in the rankings are Chase, Bank of the West and Union Bank with scores above or near 800. Bank of America fared worst with a score of 767.

Rabobank	816
Chase	800
Bank of the West	798
Union Bank	798
BBVA Compass (Compass Bank)	793
U.S. Bank	792
Wells Fargo	787

Region Average	785

California Bank& Trust	778
Citibank	775
Bank of America	767

Florida Region: Chase ranks highest in the Florida region with a score of 834, performing particularly well in the facility and channel activities factors. TD Bank (830) and PNC Bank (826) follow in the rankings. Bank of America comes in worst at 783

Chase	834
TD Bank	830
PNC Bank	826
SunTrust Bank	817
Regions Bank	811
Fifth Third Bank	810

Region Average	801

Wells Fargo	798
Citibank	784
Bank of America	783

Mid-Atlantic Region: Susquehanna Bank ranks highest in the region with a score of 834. Northwest Savings Bank (last year’s top scorer) and S&T Bank follow with scores of 821, and 810, respectively. The worst score goes to HSBC at a dismal 716.

Susquehanna Bank	834
Northwest Savings Bank	821
S&T Bank	810
Hudson City Savings Bank	807
Branch Banking & Trsut (BB&T)	805
Community Bank	801
Fulton Bank	801
TD Bank	799
PNC Bank	798
Chase	796
Citizens Bank	794
Huntington National Bank	794
SunTrust Bank	793
First National Bank of Pennsylvania	792
First Commonwealth Bank	791
NBT Bank	791
M&T Bank	790
National Penn Bank	790
Capital One	789
Wells Fargo	785

Region Average	785

First Niagara Bank	782
New York Community Bank	779
Apple Bank for Savings	776
Valley National Bank	776
Citibank	775
KeyBank	771
Astoria FS&LA	762
Bank of America	758
Santander Bank	752
HSBC	716

Midwest Region: First Midwest Bank ranks highest in the region with a score of 818 and performs particularly well in the facility, account information and channel activities factors. Following First Midwest Bank in the rankings are PNC Bank (808) and Commerce Bank (806). TCF sits solidly at the bottom at 749.

First Midwest Bank	818
PNC Bank	808
Commerce Bank	806
Chase	803
Regions Bank	802
Great Southern Bank	800
First Bank (MO)	798
AchorBank	795
Associated Bank	794
UMB Bank	789
Bremmer Bank	786
MB Financial Bank	786
U.S. Bank	785

Region Average	785

Citibank	782
Bank of the West	780
BMO Harris Bank	774
Fifth Third Bank	772
Wells Fargo	771
Bank of America	764
TCF National Bank	749

New England Region: Bangor Savings Bank and Rockland Trust sit atop the rankings with whopping scores of 844 and 840, respectively. Eastern Bank (805), TD (800) and Webster (795) came in slightly above average. At the bottom were First Niagara (763), Bank of America (753) and Santander (731).

Bangor Savings Bank	844
Rockland Trust Co	840
Eastern Bank	805
TD Bank	800
Webster Bank	795
Wells Fargo	785
People’s United Bank	783
Citizens Bank	779
Chase	774

Region Average	771

First Niagara Bank	763
Bank of America	753
Santander Bank	731

North Central Region: Both having scores of 835, 1st Source Bank and Huntington National Bank rank highest in the region, performing particularly well in the product offerings, account information and fees factors. Following in the rankings are Flagstar and First Financial (tied at 816). Worst performers were Bank of America (775), Old National (771) and BMO Harris (750).

1st Source Bank	835
Huntington National Bank	835
Flagstar Bank	816
First Financial Bank (OH)	814
City National Bank (WV)	812
Chase	811
Regions Bank	800
Wells Fargo	800
WesBanco Bank	799

Region Average	798

Charter One	797
PNC Bank	797
Chemical Bank	794
Fifth Third Bank	787
TCF National Bank	781
U.S. Bank	780
FirstMerit Bank	779
Bank of America	775
Old National Bank	771
BMO Harris Bank	750

Northwest Region: Umpqua Bank ranks highest in the region with a score of 809 and performs particularly well in the product offerings, facility, account information, fees and channel activities factors. Wells Fargo (791), Columbia State Bank (787) and Chase (786) round out the top performers. Once again, Bank of America ranks lowest at 754.

Umpqua Bank	809
Wells Fargo	791
Columbia State Bank	787
Chase	786
KeyBank	780
U.S. Bank	779

Region Average	778

Bank of America	754

South Central Region: Arvest Bank ranks highest in the region with an impressive score of 859, performing particularly well in the product offerings, facility, account information and channel activities factors. Following in the rankings are Trustmark National Bank (844) and PNC Bank (832). At the bottom are Bank of America, BB&T and Whitney–all three tied at 876 and worst performer BBVA Compass at 768.

Arvest Bank	859
Trustmark National Bank	844
PNC Bank	832
First Tennessee Bank	823
SunTrust Bank	820
BancorpSouth Bank	812
Chase	812

Region Average	806

Regions Bank	805
Capital One	804
U.S. Bank	797
Wells Fargo	792
Bank of America	786
Branch Banking & Trsut (BB&T)	786
Whitney Bank	786
BBVA Compass (Compass Bank)	768

Southeast Region: United Community Bank ranks highest in the region with a score of 842 and performs particularly well in the product offerings, facility, account information, fees and channel activities factors. Following United Community Bank in the rankings are First Citizens Bancorp (839) and First Citizens Bancshares (832). Lowest scores go to TD Bank and Wells Fargo (tied at 797) and Bank of America at 788.

United Community Bank	842
First Citizens Bancorp	839
First Citizens Bancshares	832
Branch Banking & Trsut (BB&T)	819
South State Bank	819
PNC Bank	813
Synovus Bank	813
Fifth Third Bank	810
SunTrust Bank	804
Regions Bank	801

Region Average	800

TD Bank	797
Wells Fargo	797
Bank of America	788

Southwest Region: With a score of 840, Arvest Bank ranks highest in the region, performing particularly well in the product offerings, facility, account information, fees and channel activities factors. FirstBank (823) and Chase (813) follow in the rankings. Worst performers are Bank of America (769) and Nevada State Bank (762).

Arvest Bank	840
FirstBank (CO)	823
Chase	813
Bank of Oklahoma	806
BancFirst	804
Wells Fargo	798
Zions First National Bank	795

Region Average	795

U.S. Bank	785
Bank of the West	777
BBVA Compass (Compass Bank)	776
Bank of America	769
Nevada State Bank	762

Frost Bank	862
Woodforest National Bank	826
Regions Bank	820
Amegy Bank	812
First Financial Bank (TX)	812
Chase	811
Wells Fargo	808

Region Average	804

Prosperity Bank	797
Capital One	796
Comerica Bank	796
BBVA Compass (Compass Bank)	794
Bank of America	784
Citibank	782
International Bank of Commerce	772