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1.9[ Convenience (locations, hours) 4.00 | Service (friendly, helpful) 3.00 | Value (reasonable fees, good rates) 1.00 | Online Banking 1.00 | Mobile App 0.50 ]

Unfair practices!  For years I’ve had an overdraft line of credit to cover any negative balances but now Eastern Bank on top of the 18% interest rate charges $10 every time I use my line of credit!

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